Returns & Exchanges
At Viltrox Store, we stand behind the quality of our lenses and photography equipment with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer straightforward returns and exchanges to ensure your gear meets your creative needs.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original Viltrox packaging, including all accessories, manuals, and protective lens caps to ensure a full refund.
Ship to Service Center
Affix the provided shipping label and drop off the package at an authorized courier location; we recommend using a tracked service for electronics.
Inspection and Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing